Acceptable Use Policy

Last updated: 26 March 2026

This policy sets out what is and is not permitted when using AnswerVault. It forms part of our Terms of Service.

General principles

AnswerVault is designed for business use — specifically, managing ESG questionnaire responses, storing sustainability-related facts and evidence, and generating compliant reports. Use the Service for its intended purpose and in compliance with applicable laws.

Prohibited activities

You must not:

Misuse of the platform

  • Use the Service for any unlawful purpose or to promote illegal activity.
  • Upload or store content that infringes third-party intellectual property rights.
  • Store content unrelated to the Service's intended ESG and business compliance purpose, including but not limited to personal files, media libraries, or bulk data dumps.
  • Use the Service to store, process, or transmit content that is defamatory, obscene, threatening, or discriminatory.

Security and technical abuse

  • Attempt to gain unauthorised access to other users' accounts, data, or any part of our infrastructure.
  • Probe, scan, or test the vulnerability of our systems except through our responsible disclosure programme.
  • Interfere with or disrupt the Service, including denial-of-service attacks or resource exhaustion.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Use automated tools (bots, scrapers, crawlers) to access the Service without our written permission.
  • Circumvent rate limits, authentication controls, or access restrictions.

Account misuse

  • Share account credentials outside your organisation.
  • Create multiple free-trial accounts to avoid paying for the Service.
  • Resell, sublicense, or redistribute access to the Service without our written permission.
  • Impersonate another person or organisation.

Your responsibilities

  • You are responsible for all content stored in your account and for ensuring it complies with applicable laws.
  • You are responsible for maintaining the security of your account credentials.
  • If you become aware of any misuse or security concern, notify us at support@answervault.co.uk.

Enforcement

If we determine that you have breached this policy, we may:

  1. Issue a warning and request that you stop the activity.
  2. Temporarily suspend your account while we investigate.
  3. Permanently terminate your account and delete your data (after providing reasonable notice where possible).

We will always aim to be proportionate and fair. Where possible, we will contact you before taking action and give you an opportunity to resolve the issue.

For serious breaches (e.g. illegal activity, security attacks), we may act immediately without prior notice.

Reporting abuse

If you believe another user is misusing the Service, please report it to support@answervault.co.uk.

Contact

Questions about this policy? Contact us at support@answervault.co.uk.